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   Focusing On Your Core Business

   Applications are the lifeblood of any enterprise, supporting every aspect of how business is planned, managed and executed.    As enterprises face the need to rapidly respond to customer requirements and competitive issues, these applications come    under increasing pressure to support the business, do more for less, and deliver business value. Increasingly complex and    integrated application portfolios, high maintenance costs, and scarce applications support skills can significantly distract attention    from your core business and competitive issues.

   Change today is occurring at a rate that is difficult to sustain. Globalization of markets, fluctuations in world economy,    diversification in services, mergers, acquisitions and industry deregulation are but a few of the challenges faced by companies    today. Companies are quickly realizing that to thrive in today's competitive business environment, they must rapidly deploy new    technologies to support key business objectives.

   Outsourcing applications management to Cyberica can help you manage these challenges so you can focus on the strategic    business and technology initiatives you need to achieve your business goals.

   So what is Applications Management?

   A set of services which takes the contracted responsibility for any or all    aspects of the maintenance, enhancement and evolution of applications    systems within well defined service levels to maximize cost savings, quality and    flexibility.

   Applications Management Services

   We provide you with the on-going support, maintenance, enhancement and    evolution of your application environment, be it legacy, client/server or    web-   based. The Cyberica Applications Management offer comprises four    main components:


   Maintenance: corrective and preventative day-to-day application support

perfective, adaptive or evolutionary modifications to new or existing applications

   User Support: application help desk and problem resolution management

   Service Management: resource management, service planning, control, monitoring, reporting and quality management

   We deliver these components by applying rigorous processes and methodologies to well-defined terms and conditions, and    managed and measured to pre-defined Service Level Agreements (SLAs).

   Applications Management Service Center

   AM services can be delivered on-site at the client premises, off-site at a dedicated facility, or at one of our facility. The AMSC is a    centralized, multi-customer, Cyberica Net Technologies facility, characterized by the industrialization of application management    specific processes and tools and the mutualization of resources across Application management contracts. Industrialization    gives our clients greater service reliability and increases our ability to respond rapidly to changes in their business. Mutualization    of resources    gives our clients increased flexibility and greater depth within their application service organization. This lowers    risks and    enables our clients to respond flexibly to changes in service requirements. The Application Management Center is the    AM delivery model of choice as it offers greater opportunity for cost reduction and service improvement.

   Key components of the AMSC delivery model are:

   Globalization - of processes, techniques and tools means that significant economies of scale can be achieved.

   Automation -
equipped with the latest and best in proprietary and non-proprietary tools, AMSCs offer clients outstanding levels    of flexibility speed and service.

   Mutualization -
means that resources of all kinds (people, hardware, software, networks) will be shared by the clients in each    center. Obviously the costs of those resources will also be shared. The resulting leveling of workloads means that an AMSC    operation attains much higher levels of productivity than the traditional (in-house or outsourced) single-client center.

   With a network of Applications Management Service Centers around the world we can deliver seamless, follow-the-sun support    to our clients globally.
    Each AMSC operates to a consistent standard where the exceptional results speak for themselves. Using a combination of            proven methodologies, highly trained people and leading edge technologies, Cyberica brings value to your business and delivers    the exceptional level of customer satisfaction that your business demands.


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